Driver App Privacy Policy
Last updated: October 22, 2026
This policy describes how Netrix Logistics (GO-Netrix) handles personal information in connection with its driver mobile application and driver services. It covers driver registration, dispatch, delivery work, tracking, and payouts.
Information collected through driver services
- Account details: name, email address, phone number, profile information, and account credentials.
- Driver and vehicle records: driving licence details and images, insurance information, vehicle ownership documents, and vehicle make, model, year, and type provided during onboarding or profile updates.
- Payout information: bank name, account holder name, account number, and routing details provided to arrange driver payments.
- Precise location: latitude, longitude, and location updates received from the app to support dispatch, routing, and delivery tracking.
- Delivery activity: job assignments, acceptance or rejection, availability status, pickup and delivery events, timestamps, delivery history, and proof of delivery such as uploaded photos, recipient names, and signatures.
- Device and service information: push notification tokens, device platform information supplied to the service, and technical logs used for operation and troubleshooting.
How information is used
We use this information to administer driver accounts, review driver and vehicle records, assign jobs, manage availability, coordinate pickups and deliveries, display delivery progress, record proof of delivery, calculate and process payouts, provide support, and investigate service problems or misuse.
Location access, including background use
The driver service receives precise location updates for job assignment, dispatch coordination, routing, and live delivery tracking. Location updates are associated with your driver account and may be stored as part of operational and delivery records.
If your version of the app requests background location access and you grant that permission, location updates may be sent while the app is in the background or the screen is locked, to support these delivery functions. The permission prompts and options available depend on your device and app version.
You can review or revoke location permission in your device settings. Disabling location access may prevent location-based dispatch and live tracking from working. Changing permission does not delete location records already received by the service.
Photos, documents, and notifications
When you use features to capture or upload driver documents or delivery photos, the app may request access to your camera or selected photos. Submitted files are used for driver administration and delivery records. Recipient names and signatures submitted as proof of delivery are stored with the relevant delivery.
Device notification tokens are used to send job assignments and service updates. You can manage camera, photo, and notification permissions in device settings. Denying a permission may limit the corresponding feature.
Who receives information
Dispatch and operations staff use driver details, availability, location, and delivery activity to manage the service. Customers and recipients may receive driver information, delivery progress, location updates, and proof of delivery relevant to their shipment.
Providers supporting hosting, maps, notifications, communications, and payments may process information needed for those services. Information may also be disclosed when required by applicable law or to investigate fraud, disputes, or security incidents.
Retention and security
Driver account, onboarding, location, delivery, and payout records are retained for their operational purposes, support, disputes, and applicable recordkeeping obligations. Retention depends on the type of record and why it is needed. No online transmission or storage method guarantees complete security. Keep your account credentials private and report suspected unauthorized access through driver support.
Access, corrections, and account deletion requests
Use the available profile settings to update your details. To request access to or correction of personal information, deletion of information, or closure of your driver account, contact Netrix through driver support or the contact options on the Netrix Logistics website. Identify the driver account concerned without sending your password or full banking details. We may need to verify your identity before processing a request.
Some delivery, payment, dispute, and other records may need to be retained for applicable obligations. Uninstalling the app or revoking device permissions does not by itself close your account or delete existing records.
Recipient information and external services
Use customer and recipient contact details only for the assigned delivery. Submit only the photos, signatures, and other information needed to complete that work. External navigation apps, websites, and other linked services handle information under their own privacy policies.
Updates and privacy questions
We may update this policy when driver services change. The date above identifies the latest revision. For questions about the driver app or your personal information, contact driver support or use the contact options on the Netrix Logistics website.